Privacy Policy

1. Introduction

b9gaem operates as an international online sports betting and casino platform serving users across multiple regions, with a particular focus on delivering a clear, trustworthy and secure experience for Pakistani users. We are fully aware that when you engage with our platform — whether you are browsing cricket odds from Lahore, placing a live bet from Karachi or checking your account balance from Islamabad — you are sharing personal data with us.

We take that responsibility seriously. This Privacy Policy sets out, in plain language, exactly what personal information we collect, how and why we process it, who we may share it with, how long we keep it and what rights you hold over your own data.

b9gaem does not operate under any Pakistani regulatory framework, including the Prevention of Electronic Crimes Act 2016 (PECA), the Personal Data Protection Bill or any provincial data legislation. However, we apply the data-protection principles of the jurisdiction in which we hold our operating licence, and we are committed to handling user data responsibly regardless of geography.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject").
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the Operator of the b9gaem Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "User" / "you" / "your" means any individual who accesses or registers on the b9gaem Platform.
• "KYC Data" means identity verification documentation including, but not limited to, CNIC, passport, proof of address and selfie/liveness images.
• "Cookies" means small text files placed on your device by the Platform to facilitate functionality, analytics and personalisation.

3. Data Controller

The Data Controller for all Personal Data collected through the b9gaem Platform is the Operator — the internationally licensed entity that owns and operates b9gaem. The Operator is established and licensed in its operating jurisdiction and is subject to the data-protection laws applicable there.

All queries relating to the identity of the Data Controller, its licensing jurisdiction or its appointed Data Protection contact may be submitted to our support team at the email address listed in Section 15 of this policy.

4. Data We Collect

We collect Personal Data in the following categories:

4.1 Registration Data

When you create a b9gaem account, we collect:

• Full legal name;
• Date of birth;
• Email address;
• Mobile phone number;
• Residential address (including city and country — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar);
• Username and encrypted password.

4.2 KYC & Verification Data

To fulfil our identity-verification obligations, we may collect:

• A copy of a valid government-issued photo ID — for Pakistani users, a valid CNIC (Computerised National Identity Card) or passport;
• Proof of residential address (such as a utility bill or bank statement);
• A selfie or liveness verification image as requested by the verification flow;
• Payment method ownership documentation where applicable.

4.3 Financial Data

We collect transactional information necessary to process deposits and withdrawals, including payment method details (e.g., bank account references or mobile wallet identifiers for services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah). Note: these providers are referenced as familiar Pakistani payment channels only. b9gaem does not claim endorsement or affiliation from any of these institutions.

Full card or account numbers are not stored directly by b9gaem — they are handled by our regulated payment processing partners via encrypted tokenisation systems.

4.4 Usage & Behavioural Data

We automatically collect the following data when you use the Platform:

• IP address and approximate geographic location;
• Device type, operating system and browser;
• Session timestamps and duration;
• Pages visited, features accessed and betting activity logs;
• Referral source and navigation pathway.

4.5 Communications Data

When you contact our support team by email or live chat, we retain records of those communications, including the content of your messages, your contact details and our responses. This is necessary to resolve queries, maintain quality standards and satisfy audit requirements.

5. Data Processing & Legal Basis

b9gaem processes your Personal Data on the following legal bases:

6. Purpose of Processing

b9gaem processes your Personal Data for the following purposes:

• Account administration: Creating, maintaining and managing your b9gaem account;
• Identity and age verification: Confirming you meet the 18+ age requirement and confirming your identity to prevent fraud;
• Transaction processing: Facilitating deposits, withdrawals and the crediting of winnings;
• Regulatory and legal compliance: Meeting anti-money-laundering (AML), counter-terrorism financing (CTF) and other applicable regulatory obligations;
• Responsible-gambling oversight: Monitoring account activity to identify patterns that may indicate problem gambling, and enabling voluntary self-exclusion and limit tools;
• Platform security: Detecting and preventing fraudulent, abusive or prohibited conduct;
• Customer support: Responding to account, payment and gameplay queries efficiently;
• Service improvement: Analysing usage patterns to improve Platform performance, user experience and content relevance;
• Marketing (with consent): Sending promotional communications about offers, events or platform updates where you have opted in — you may withdraw consent at any time.

7. Data Sharing & Disclosure

b9gaem does not sell your Personal Data to third parties. We do not share your information for commercial purposes beyond what is necessary to operate the Platform. We may share your data with the following categories of recipient:

7.1 Service Providers & Data Processors

We engage reputable third-party service providers to perform specific functions on our behalf, including payment processing, identity verification, fraud detection, data hosting and analytics. These providers operate under written data-processing agreements and are contractually prohibited from using your data for any purpose beyond the specific service they are engaged to provide.

7.2 Regulatory & Law Enforcement Authorities

We may disclose Personal Data to regulatory authorities, licensing bodies, courts or law enforcement agencies where required to do so by applicable law, court order or lawful regulatory request. Such disclosures will be limited to the minimum data necessary and made only through lawful channels.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or asset sale involving the Operator, Personal Data held by b9gaem may be transferred to the relevant successor entity. Users will be notified of any such transfer where required by applicable law.

8. Data Retention

b9gaem retains your Personal Data only for as long as is necessary to fulfil the purposes set out in this policy, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. Typical retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements;
• KYC documentation: Retained for the period required by the applicable regulatory framework — typically five (5) years from the date of the most recent transaction;
• Transactional records: Retained for a minimum of five (5) years from the transaction date;
• Support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings;
• Marketing consent records: Retained for the duration of the consent, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our data-deletion procedures.

9. Data Security

b9gaem implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration and destruction. Our security framework includes:

• Transport Layer Security (TLS/HTTPS): All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols;
• Data encryption at rest: Sensitive data stored on our systems is encrypted using modern encryption standards;
• Access controls: Strict role-based access controls limit internal access to Personal Data to personnel who require it to perform their duties;
• Fraud and intrusion monitoring: Continuous monitoring systems detect and respond to suspicious activity on our platform;
• Third-party security assessments: Periodic assessments of our systems and infrastructure are conducted to identify and remediate security vulnerabilities.

You also play a role in data security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring your device is adequately secured. Notify us immediately at [email protected] if you suspect unauthorised access to your account.

10. Cookies & Tracking Technologies

b9gaem uses cookies and similar tracking technologies to operate certain Platform functions, analyse usage patterns and improve your user experience. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for core Platform functionality such as session management, login persistence and security. These cannot be disabled without impairing Platform performance;
• Analytics Cookies: Used to understand how users navigate the Platform — page visits, session lengths and feature interactions. Data collected is aggregated and anonymised;
• Functional Cookies: Remember your preferences such as language settings, currency display and notification preferences;
• Marketing Cookies (where consent is given): Used to deliver relevant promotional content based on your Platform activity. These are only activated where you have provided explicit consent.

You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may affect your ability to use core Platform features. Withdrawing consent for marketing cookies does not affect the lawfulness of processing that occurred prior to withdrawal.

11. International Data Transfers

As an internationally operated platform, b9gaem may transfer your Personal Data to countries outside of Pakistan or your country of residence in order to process it for the purposes described in this policy. Such transfers may include transfers to the Operator's hosting infrastructure, data processors and regulated payment service providers located in various jurisdictions.

Where Personal Data is transferred internationally, b9gaem ensures that appropriate safeguards are in place — such as contractual data-protection clauses or transfers to jurisdictions with recognised adequate data-protection standards — consistent with the requirements of the Operator's licensing jurisdiction.

12. User Rights

Depending on the applicable data-protection law in the Operator's jurisdiction, you may hold some or all of the following rights in relation to your Personal Data. To exercise any of these rights, contact us at the address in Section 15.

We will respond to verified data rights requests within the timeframe required by applicable law — typically 30 days from receipt of a complete, verified request. In complex cases, this period may be extended by up to a further 60 days, with notice provided.

13. Minors & Age Restriction

The b9gaem Platform is strictly restricted to users aged 18 years or older, or the higher minimum required by the Operator's licensing jurisdiction. We do not knowingly collect Personal Data from minors. If a user is found to be under the applicable minimum age, their account will be closed immediately, any collected data will be deleted in accordance with applicable law, and the matter may be reported to relevant authorities where required.

If you are a parent or guardian and believe that a minor has registered an account on b9gaem, please contact us immediately at [email protected]. We will investigate and act promptly.

14. Policy Amendments

b9gaem reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, Platform functionality or internal data-handling practices. The revised policy will be published on this page with an updated effective date.

Where amendments are material — for example, involving new categories of data collection or significant changes to how we share data — we will make reasonable efforts to notify registered users via email or an in-platform notification prior to the change taking effect. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this page periodically. The "Last reviewed" date at the top of this page indicates when it was most recently updated.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data rights request or want to report a privacy concern, please contact the b9gaem data protection team using the details below. All privacy correspondence will be handled confidentially.